Privacy policy

Last updated: August 22, 2026

1. Personal information we collect

Depending on how you interact with DirtyML, we may collect the following information:

• Contact information: Name, email address, phone number, billing address, and shipping address.
• Order information: Products you view, add to cart, purchase, return, exchange, or cancel.
• Payment information: Payment method, transaction details, and payment confirmation. Payment information may be processed securely by our payment service providers.
• Account information: Login details, preferences, and account information where applicable.
• Communication information: Information you provide when contacting our customer support team.
• Device information: IP address, browser type, device type, operating system, and other technical information.
• Website usage information: Information about how you browse and interact with our website.

2. How we collect your information

We may collect your information:

• Directly from you when you place an order, create an account, contact us, or provide information on our website.
• Automatically when you browse our website through cookies and similar technologies.
• Through service providers that support our website, payments, shipping, analytics, and other business operations.
• Through third parties where permitted by applicable law.

3. How we use your information

We use the information we collect to:

• Process and fulfill your orders.
• Process payments and arrange shipping.
• Manage returns, exchanges, and cancellations.
• Provide customer support.
• Improve our website, products, and shopping experience.
• Remember your preferences and provide relevant content.
• Send promotional or marketing communications where permitted.
• Detect, prevent, and address fraud, security issues, or misuse.
• Comply with applicable laws and legal obligations.

4. Sharing your information

We may share your personal information with trusted service providers when necessary to operate DirtyML and provide our services. These may include:

• Shopify and technology service providers.
• Payment processors and financial service providers.
• Shipping and delivery partners.
• Customer support and analytics providers.
• Marketing and advertising service providers, where permitted.
• Government authorities or other parties when required by law.

We do not share your personal information for purposes unrelated to operating our business, providing our services, complying with legal obligations, or purposes you have authorized.

5. Shopify

Our online store is powered by Shopify. Shopify provides the technology and infrastructure that allows us to operate our online store, process transactions, and provide our services.

Information submitted through our website may be processed by Shopify and its relevant service providers in accordance with their applicable privacy practices.

6. Cookies and similar technologies

DirtyML may use cookies and similar technologies to:

• Keep our website functioning properly.
• Remember your preferences.
• Understand how visitors use our website.
• Improve website performance and your shopping experience.
• Support analytics, personalization, and advertising where applicable.

You may be able to manage certain cookie preferences through your browser or available website settings.

7. Third-party websites

Our website may contain links to third-party websites, platforms, or services.

These third parties operate independently from DirtyML and may have their own privacy policies and terms. We recommend reviewing their privacy practices before providing them with personal information.

8. Children's privacy

Our services are not intended for children who are not legally permitted to use online shopping services in their jurisdiction.

We do not knowingly collect personal information from children where prohibited by applicable law.

If you believe that a child has provided personal information to us, please contact us so that we can review and take appropriate action.

9. Data security

We take reasonable measures to protect your personal information against unauthorized access, misuse, alteration, or disclosure.

However, no method of online transmission or electronic storage can be guaranteed to be completely secure.

10. Data retention

We retain personal information only for as long as reasonably necessary to provide our services, fulfill our business purposes, maintain required records, comply with legal obligations, resolve disputes, and enforce our agreements and policies.

11. Your privacy rights

Depending on your location and applicable law, you may have certain rights regarding your personal information, including the right to:

• Request access to your personal information.
• Request correction of inaccurate information.
• Request deletion of your information where applicable.
• Request a copy of certain personal information.
• Unsubscribe from promotional communications.

Some rights may be subject to applicable legal requirements and verification procedures.

12. International data transfers

Depending on the service providers we use and your location, your personal information may be processed or stored outside your country of residence.

Where required, we will take appropriate steps to comply with applicable requirements relating to international data transfers.

13. Changes to this privacy policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology, or applicable legal requirements.

Any updates will be posted on this page, along with the revised Last Updated date.

14. Contact us

If you have any questions about this Privacy Policy or would like to make a privacy-related request, please contact the DirtyML team through the contact information provided on our website.

Email: support@dirtyml.com
Brand: DirtyML