Refund policy

Returns

Products may be eligible for return within 7 days of delivery, subject to the conditions below.

To be eligible for a return, the product must be:

• Unused and unwashed.
• In its original condition.
• In the original packaging, where applicable.
• Returned with all original tags and labels intact.
• Free from stains, marks, odors, alterations, or signs of use.

Products that do not meet these conditions may not be eligible for a return or refund.

Non-returnable products

Returns may not be accepted for:

• Products that have been worn, washed, altered, or damaged after delivery.
• Products damaged due to improper use or care.
• Products returned without original tags or packaging.
• Products purchased during clearance or special sale events, where the offer specifically states that the products are non-returnable.
• Products that do not meet the eligibility requirements mentioned in this policy.

Damaged, defective or incorrect products

If you receive a product that is:

• Damaged,
• Defective,
• Different from the product you ordered, or
• The wrong size due to an error on our part,

please contact the DirtyML team as soon as possible after delivery with your order details and clear photographs/videos of the product.

We will review the issue and, where applicable, provide an appropriate resolution such as a replacement, exchange, or refund.

Refunds

Once your returned product reaches us, it will be inspected to confirm that it meets the return requirements.

If your return is approved:

• Your refund will be processed through the applicable original payment method.
• Refund processing may take 5–7 business days after approval.
• The time taken for the refund to appear in your account may also depend on your bank or payment provider.

If a returned product does not meet the eligibility requirements, the refund may be refused.

Exchange policy

Exchanges may be available in cases such as:

• Wrong size received due to our error.
• Defective product received.
• Damaged product received.
• Incorrect product delivered.

Exchange requests are subject to product availability and the conditions mentioned in this policy.

Return shipping

If the return or exchange is required because we sent you a wrong, defective, or damaged product, DirtyML may cover the applicable return shipping cost, subject to verification.

For other eligible returns, the customer may be responsible for return shipping charges.

How to request a return

To request a return or exchange, please contact the DirtyML team with:

• Order number
• Product name
• Reason for return/exchange
• Relevant photographs or videos, where required

Our team will review your request and provide the next steps.

Important note

Please do not send any product back without contacting us first and receiving return instructions. Unauthorized returns may not be accepted or processed.

Contact us

For questions regarding returns, refunds, or exchanges, please contact the DirtyML team through the contact information provided on our website.

Brand: DirtyML
Email: support@dirtyml.com